Payments
Payment Resources
Decline Reasons

Decline Reasons

When a payment fails, the Volume system provides a description explaining the reason for the failure.

Decline reasons can be viewed in the Merchant Portal under: Pay-ins → Detailed Payment View

Insufficient Funds Example

Downloading Decline Reasons repositories

To efficiently investigate payment decline reasons, it is recommended to download a detailed report from the Merchant Portal.

You can access this report by navigating to: Merchant Portal → Reporting

Available Decline Reasons

DescriptionCategory
Merchant payment id must be uniqueError in integration
Insufficient funds in payer accountUser/Account issue
Open banking provider errorBank / provider
Bank maintenanceBank / provider
Bank errorBank / provider
Payment authorisation rejected by payerPayer action
Payment authorisation rejected by initiating institutionBank / provider
Payment expiredPayment lifecycle
Payment exceeds the daily limitUser/Account issue
Consent already approvedPayer action
Internal server errorSystem
Unknown errorSystem
Updated by adminSystem
Payment StatusPayment Lifecycle with VA